Whisk AI Refund Policy

Thank you for choosing Whisk AI, the AI-powered image generation platform that allows you to create visuals using images as prompts. We are committed to delivering a smooth and creative experience. Due to the digital nature of our services and instant access, please read our refund policy carefully before making a purchase.

1. Our Service Commitment

We value every creator’s experience. While Whisk AI is designed for rapid visual exploration and image-led workflows, we may offer refunds or equivalent credit under certain circumstances. All refund requests must follow the rules outlined in this policy.

2. Refund Request Timeframe

  • Refund requests must be submitted within 7 days from the date of purchase.
  • Requests submitted after this period will generally be considered invalid, and purchases will be deemed accepted.
  • The refund eligibility period is calculated based on the payment confirmation date, not the date of first usage.

3. Refund Eligibility and Conditions

To be eligible for a refund, all of the following must apply:

  • The purchased credits or subscription have not been substantially used.
  • Your account does not have any violations of Whisk AI’s Terms of Use, including but not limited to:
    • Abuse of platform features
    • Fraudulent activity or manipulation of credit systems
    • Account suspension or restriction
  • The refund request is for a legitimate reason, such as:
    • Duplicate purchase
    • Technical issues preventing access to core Whisk AI features
    • Service unavailability due to platform errors

4. Non-Refundable Situations

Refunds are not provided in the following cases:

  • Credits or subscriptions that have been used, partially or fully
  • Refund requests due to a change of personal preference
  • Account restrictions due to violations of Whisk AI’s policies
  • Free trials, promotional credits, or bonus items
  • Products or subscriptions explicitly marked as non-refundable

5. How to Request a Refund

If you believe your purchase meets the criteria above, please contact our support team:
Customer Support Email: support@whisk-ai.pro

Include the following details in your request:

  • Registered account email or username
  • Order number or purchase date
  • Detailed reason for the refund request

Incomplete or inaccurate information may delay the review process.

6. Refund Review and Processing

  • Refund requests are typically reviewed within 5 business days.
  • During review, we may verify usage records, account activity, and purchase details.
  • If approved:
    • Refunds will be issued to the original payment method.
    • Processing time depends on your payment provider (usually 5–10 business days).
  • If denied:
    • We will notify you via email with the reason for denial.

7. Refund Amount Details

  • Approved refunds return the actual purchase amount paid.
  • Transaction or processing fees from payment providers may be non-refundable.
  • Any currency conversion or cross-border payment differences are subject to your provider’s policies.

8. Policy Updates and Final Interpretation

Whisk AI reserves the right to update or amend this refund policy to comply with business needs or applicable laws.
Updated policies will be published on our website without individual notice.
Whisk AI retains the final right of interpretation of this refund policy.

9. Contact Us

For questions regarding this refund policy, please contact:
support@whisk-ai.pro